Terms and Conditions

Terms and conditions

PARIS JUICE CATERING SERVICES L.L.C maintains the https://wildandthemoon.ae/ Website (“Site”).

COUNTRY

United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

PAYMENT

Visa or MasterCard debit and credit cards in AED will be accepted for payment

We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website

Cardholder must retain a copy of transaction records and Merchant policies and rules

User is responsible for maintaining the confidentiality of his account

PRIVACY POLICY

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

https://wildandthemoon.ae/ will not pass any debit/credit card details to third parties


https://wildandthemoon.ae/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://wildandthemoon.ae/) cannot guarantee the security of any information that is disclosed online


The https://wildandthemoon.ae/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.


The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

PAYMENT CONFIRMATION

Once the payment is made, the confirmation E-MAIL WITH ORDER DETAILS will be sent to the client via email within 24 hours of receipt of payment.

CANCELLATION POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed. Cancellation made 12hrs before delivery will not be accepted.

• REFUND POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Shall the item deemed unavailable by the time of the purchase full refund will initiated to the customer.

• RETURN AND REFUND POLICY

We accept returns within 7 days of receipt for the non-perishable item only, if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

In the case of problem with your order please send us an email on orderdxb@wildandthemoon.com and we will assist you. In appropriate cases, if you have already been billed by wildandthemoon.com, wildandthemoon.com will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

• DELIVERY/SHIPPING POLICY

We deliver our Products within the UAE. Delivery within UAE cities shall be in 1 – 2 working days.

UAE Delivery Fees will be a rate of AED: 15 per delivery. Avoid any delivery delay by providing your full address along with your contact details, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed.

We will inform you if we become aware of an unexpected delay.

During any product delivery, if the client is not available in the address specified in the system, the products ordered by the client shall not be delivered to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a product to an address where he/she does not exist.